Privacy policy

Last updated: 1 August 2026

This Privacy Policy explains how A2Z Electronics Manchester Ltd collects, uses, stores and shares personal information when you visit our website, place an order, contact us or otherwise interact with our business.

1. Who we are

A2Z Electronics Manchester Ltd is the data controller responsible for the personal information described in this policy.

Company name: A2Z Electronics Manchester Ltd
Company number: 14704519

Registered office:
14 Burnside Drive
Manchester
England
M19 2LU

Email: Asad53@MSN.com
Telephone: 07976 929960

Opening hours:
Monday to Sunday, 10:00 am to 6:00 pm

2. Personal information we collect

Depending on how you use our website and services, we may collect the following information:

Information you provide directly

This may include:

• your full name;
• billing address;
• delivery address;
• email address;
• telephone number;
• account login information;
• order details;
• collection details;
• customer-support messages;
• return, refund and warranty information;
• product reviews or feedback;
• marketing preferences; and
• identification information where reasonably required for order collection or fraud prevention.

Order and transaction information

This may include:

• products ordered;
• order number;
• purchase value;
• delivery method;
• payment status;
• refund information;
• transaction date;
• collection or delivery status; and
• communications relating to the order.

Payment-card information is processed by Shopify and the relevant payment provider. We do not normally receive or store your complete payment-card number or security code.

Information collected automatically

When you use our website, we or our service providers may automatically collect:

• IP address;
• browser type;
• device type;
• operating system;
• approximate location;
• pages viewed;
• products viewed;
• referral source;
• date and time of visits;
• shopping-basket activity;
• checkout activity;
• cookie identifiers;
• advertising identifiers; and
• information about how you interact with the website.

Information received from third parties

We may receive information from:

• Shopify;
• payment providers;
• Royal Mail and other delivery providers;
• fraud-prevention services;
• analytics providers;
• advertising platforms;
• customer-review services; and
• other service providers used to operate our store.

3. How we use your personal information

We may use personal information to:

• process, accept and fulfil orders;
• take and verify payments;
• deliver products;
• arrange customer collections;
• send order confirmations and delivery updates;
• provide customer support;
• answer enquiries;
• process cancellations, returns and refunds;
• assess faults and warranty claims;
• prevent fraud and payment abuse;
• verify customer identity where necessary;
• maintain accounting and transaction records;
• operate and secure our website;
• improve our website and customer service;
• measure website and advertising performance;
• understand which products and advertisements are effective;
• comply with legal and regulatory obligations;
• establish, exercise or defend legal claims; and
• send marketing communications where legally permitted.

4. Our lawful bases for using personal information

Under UK data-protection law, we must have a lawful basis for processing personal information.

Depending on the circumstances, we may rely on the following lawful bases:

Contract

We process information where it is necessary to:

• process an order;
• take payment;
• deliver a product;
• arrange collection;
• provide customer service;
• handle a return or refund; or
• fulfil another obligation under our contract with you.

Legal obligation

We may process information where necessary to comply with:

• tax and accounting requirements;
• consumer-protection law;
• fraud-prevention obligations;
• court orders;
• law-enforcement requests; or
• other legal requirements.

Legitimate interests

We may process information where it is necessary for our legitimate business interests, provided that your rights and interests do not override those interests.

These interests may include:

• preventing fraud;
• protecting our business and customers;
• improving our services;
• responding to customer enquiries;
• maintaining evidence of transactions;
• managing complaints and disputes;
• securing our website; and
• understanding business performance.

Consent

We may rely on consent for:

• certain marketing communications;
• non-essential cookies;
• analytics technologies; and
• advertising or remarketing technologies.

Where processing is based on consent, you may withdraw that consent at any time.

The ICO requires privacy notices to explain the identity of the controller, processing purposes, lawful bases, recipients, retention, transfers and individual rights.

5. Shopify and payment services

Our online store is hosted through Shopify.

Shopify may process personal information to:

• host the website;
• operate the shopping basket and checkout;
• process or support payments;
• provide fraud analysis;
• maintain website security; and
• support store functions.

Payments may be processed using Shopify Payments or another payment method displayed at checkout.

Payment providers may process information under their own privacy policies and legal responsibilities.

As the store operator, A2Z Electronics Manchester Ltd remains responsible for ensuring that our Shopify privacy settings and policy accurately reflect the apps and services used on the store. Shopify recommends reviewing its Customer Privacy settings, cookie banner and third-party integrations rather than relying on unverified default wording.

6. Delivery providers

We may share relevant information with Royal Mail or another delivery provider to:

• deliver your order;
• provide tracking;
• contact you about delivery;
• investigate missing or damaged parcels; and
• process delivery claims.

Information shared may include your:

• name;
• delivery address;
• email address;
• telephone number;
• order reference; and
• delivery instructions.

7. Google services and online advertising

We may use Google services, including:

• Google Analytics;
• Google Ads;
• Google Merchant Center;
• Google conversion tracking;
• Google Tag Manager; and
• related measurement or advertising services.

Where enabled, these services may collect or process:

• IP address;
• cookie identifiers;
• device and browser information;
• website activity;
• product views;
• basket and checkout activity;
• purchase information;
• advertising interactions; and
• conversion information.

We use this information to measure website traffic, understand advertising performance and improve our marketing.

Non-essential analytics and advertising technologies will only be used where legally permitted and, where required, after the visitor has provided consent.

The ICO states that technologies used for online advertising generally require consent because they are not strictly necessary to provide the website service.

8. Cookies and similar technologies

Our website uses cookies and similar technologies.

These may include:

Strictly necessary cookies

These support essential functions such as:

• shopping basket operation;
• checkout;
• payment security;
• fraud prevention;
• account login;
• website security; and
• saving privacy choices.

These cookies may be used without consent where they are strictly necessary.

Analytics cookies

These help us understand:

• how many people visit the website;
• which pages and products are viewed;
• how visitors move through the website; and
• whether the website is working effectively.

Advertising cookies

These may be used to:

• measure advertising conversions;
• understand whether an advertisement led to a purchase;
• create advertising audiences;
• provide more relevant advertising; and
• limit repeated advertisements.

Preference cookies

These may remember choices such as:

• language;
• location;
• display settings; and
• other preferences.

Visitors should be able to accept or reject non-essential cookies using the cookie banner or privacy settings provided on the website.

Further information should be provided in a separate Cookie Policy.

9. Marketing communications

We may send marketing communications where:

• you have provided consent;
• the communication is otherwise permitted by law; or
• the message relates directly to an existing order or customer-service matter.

You can stop marketing emails at any time by:

• selecting the unsubscribe link in an email; or
• contacting us at Asad53@MSN.com.

Unsubscribing from marketing will not prevent us from sending essential messages about an existing order, delivery, refund or customer-service request.

10. Fraud prevention and security

We may use personal information to detect, investigate and prevent:

• fraudulent payments;
• stolen-card use;
• identity fraud;
• chargeback abuse;
• account misuse;
• suspicious orders; and
• other unlawful activity.

We may use automated risk indicators supplied by Shopify, payment providers or fraud-prevention services.

A high-risk result does not always result in automatic cancellation. We may conduct a manual review or request additional information before accepting or cancelling an order.

11. Who we share personal information with

Where necessary, we may share information with:

• Shopify;
• payment processors;
• Royal Mail and other couriers;
• website-hosting and IT providers;
• fraud-prevention providers;
• analytics providers;
• advertising platforms;
• email-service providers;
• customer-support providers;
• accountants;
• insurers;
• legal advisers;
• regulators;
• courts;
• law-enforcement authorities; and
• government bodies.

We only share information that is reasonably necessary for the relevant purpose.

We do not sell customer personal information for money.

12. International transfers

Some of our service providers may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will rely on an appropriate legal transfer mechanism where required, such as:

• a UK adequacy regulation;
• approved contractual safeguards;
• the UK International Data Transfer Agreement;
• the UK Addendum to approved contractual clauses; or
• another legally recognised safeguard.

The countries and safeguards involved may depend on the services and applications currently connected to our Shopify store.

13. How long we keep personal information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.

Our typical retention periods are:

Orders, payments and accounting records

We may retain these records for up to six years after the end of the relevant financial period, or longer where required by law or an ongoing dispute.

Customer-service, returns and warranty records

We may retain these for up to six years after the matter is resolved where reasonably necessary for legal, operational or fraud-prevention purposes.

Marketing information

We retain marketing information until:

• you unsubscribe;
• you withdraw consent;
• the information is no longer required; or
• continued retention is no longer legally justified.

We may retain limited suppression information to ensure we do not send marketing after you have opted out.

Website analytics

Analytics information is retained according to the settings configured in the relevant analytics service.

Fraud-prevention records

We may retain fraud-prevention information for as long as reasonably necessary to protect our customers and business, comply with legal obligations or manage disputes.

We may keep information longer where required by:

• a legal claim;
• a regulatory investigation;
• a court order;
• fraud concerns; or
• another legal obligation.

14. Your data-protection rights

Depending on the circumstances, you may have the right to:

• request access to your personal information;
• request correction of inaccurate information;
• request deletion of your information;
• request restriction of processing;
• object to certain processing;
• request transfer of information in a portable format;
• withdraw consent;
• object to direct marketing; and
• complain to the Information Commissioner’s Office.

Some rights are subject to legal conditions and exceptions. For example, we may need to retain transaction information where required for accounting, fraud-prevention or legal purposes.

The ICO requires privacy notices to explain relevant individual rights, including the right to withdraw consent and the right to complain.

15. How to exercise your rights

To make a privacy request, contact:

Email: Asad53@MSN.com
Telephone: 07976 929960

Please clearly explain:

• who you are;
• the information or action you are requesting; and
• any relevant order number or account details.

We may ask for reasonable proof of identity before disclosing or changing personal information.

We normally respond within the period required by applicable data-protection law.

16. Complaints

Please contact us first if you have concerns about how we use your personal information.

You also have the right to complain to the UK Information Commissioner’s Office.

Information about complaints and individual rights is available from the ICO.

17. Security

We use reasonable technical and organisational measures designed to protect personal information from:

• unauthorised access;
• accidental loss;
• misuse;
• alteration;
• disclosure; and
• destruction.

Measures may include:

• secure Shopify infrastructure;
• access controls;
• account authentication;
• fraud screening;
• secure payment processing; and
• limiting access to information to those who reasonably require it.

No online service is completely secure. We cannot guarantee absolute security of information transmitted over the internet.

18. Children’s information

Our website is not intended for children under 18 to make purchases independently.

We do not knowingly collect personal information directly from children for marketing purposes.

Where a person under 18 wishes to purchase a product, the order should be placed or authorised by a parent or legal guardian.

19. Third-party links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content or security of third-party websites. Customers should review the privacy policy of any third-party service they use.

20. Changes to this policy

We may update this Privacy Policy to reflect:

• changes to our services;
• new Shopify applications;
• changes to advertising or analytics tools;
• legal or regulatory changes; or
• changes to how we process personal information.

The latest version will be published on our website with an updated revision date.

21. Contact us

Questions about this Privacy Policy or the use of your personal information should be sent to:

A2Z Electronics Manchester Ltd
14 Burnside Drive
Manchester
England
M19 2LU

Email: Asad53@MSN.com
Telephone: 07976 929960