Refund policy

Last updated: 1 August 2026

This policy applies to purchases made through the A2Z Electronics Manchester Ltd website.

1. Business information

A2Z Electronics Manchester Ltd
Company number: 14704519

Registered office and returns address:
14 Burnside Drive
Manchester
England
M19 2LU

Email: Asad53@MSN.com
Telephone: 07976 929960

2. Our 30-day returns policy

We offer a 30-day returns period beginning on the date your order is delivered.

This consists of:

your statutory cancellation rights during the first 14 days; and
our additional voluntary returns period from day 15 to day 30.

Nothing in this policy limits or replaces your statutory consumer rights.

3. Cancelling an online order within 14 days

For most goods purchased online, you may notify us that you wish to cancel your order within 14 days after receiving it. You do not need to provide a reason.

After notifying us of the cancellation, you normally have a further 14 days to return the product.

To request a return, contact us using:

Email: Asad53@MSN.com
Telephone: 07976 929960

Please provide:

your full name;
order number;
delivery address;
the product being returned; and
the reason for return, where applicable.

Do not send a product back before receiving return instructions from us.

4. Opening and inspecting a product

Opening the delivery parcel or retail box does not automatically remove your statutory cancellation rights during the first 14 days.

You may inspect the product only to the extent reasonably necessary to establish its nature, characteristics and functionality.

We may reduce your refund where the product has lost value because it was handled beyond what would reasonably be permitted when examining it in a physical shop. UK regulations allow a retailer to deduct an amount reflecting diminished value caused by unnecessary handling.

Examples of handling that may reduce the product’s value include:

activating or registering the device;
signing into Google, Samsung or other personal accounts;
setting passwords, PINs or biometric security;
inserting a SIM card;
installing applications or software;
removing permanent protective films;
scratching or damaging the device;
damaging or disposing of the retail packaging;
using accessories beyond reasonable inspection;
removing or altering serial-number labels; or
returning the device with personal data or an activation lock.

Any deduction will reflect the actual reduction in the product’s value. We do not charge an automatic restocking fee.

5. Voluntary returns between day 15 and day 30

In addition to your statutory rights, we offer a voluntary return period from day 15 up to day 30 after delivery.

A change-of-mind return made during this additional period will only be accepted where the product is:

unopened;
unused;
unactivated;
in its original factory-sealed retail packaging;
complete with all accessories, manuals and documentation;
free from damage; and
accompanied by valid proof of purchase.

We may refuse a voluntary return made after day 14 where the product box has been opened or the factory seal has been broken.

This restriction does not apply where a product is faulty, damaged, incorrect or misdescribed.

6. Change-of-mind return costs

For change-of-mind returns, the customer is responsible for:

arranging the return;
paying the return postage;
packaging the product securely; and
ensuring that it reaches us safely.

We strongly recommend using a tracked and fully insured delivery service suitable for the product’s value.

We are not responsible for a return parcel until it has been delivered to us.

7. Faulty, damaged, incorrect or misdescribed products

arrives damaged;
develops a fault;
is different from the product ordered;
is missing an advertised component; or
does not match its description.

For a faulty, damaged, incorrect or misdescribed product, A2Z Electronics Manchester Ltd will provide or cover a reasonable return method.

Customers may have a short-term right to reject goods that do not meet the required legal standards within 30 days. Other remedies may include repair, replacement, a price reduction or a refund, depending on the circumstances.

A manufacturer or international warranty does not replace your statutory rights against A2Z Electronics Manchester Ltd.

8. Fault assessment

We may ask you to carry out reasonable troubleshooting before arranging a return.

Returned products may be inspected and tested to establish:

whether the reported fault exists;
whether the fault can be reproduced;
whether the product has been physically or accidentally damaged;
whether liquid exposure has occurred;
whether the device has been modified or repaired without authorisation;
whether the issue is caused by software, an application, network compatibility or customer settings; and
which remedy is appropriate.

If inspection shows that no fault exists, or that the issue was caused by accidental damage, misuse, liquid damage, unauthorised repair or software modification, we may reject the fault claim.

We will explain the result of the inspection where a claim is rejected.

9. Preparing an electronic device for return

Before returning a tablet, phone or other electronic device, you must:

back up any required personal data;
remove all Google, Samsung and other accounts;
disable activation locks;
remove passwords, PINs and biometric locks;
remove SIM cards and memory cards;
perform a factory reset where possible; and
include all accessories originally supplied.

We are not responsible for personal data left on a returned device.

A returned device must have the same serial number or IMEI as the device originally supplied.

10. Inspection of returned products

All returned products are inspected before a refund, replacement or repair is approved.

Inspection may include checking:

the serial number or IMEI;
the product’s physical condition;
packaging and accessories;
activation status;
account locks;
signs of use;
signs of impact or liquid damage;
unauthorised modification or repair; and
the reported fault.

We aim to complete the inspection and process an approved refund within 24 to 48 hours after receiving the product.

11. Refund method and timing

Approved refunds will normally be issued to the original payment method.

Although we aim to process refunds within 24 to 48 hours after inspection, your bank, card issuer or payment provider may require additional time to show the funds in your account.

For a valid statutory cancellation, the legal refund deadline will still apply. In general, the refund must be made no later than 14 days after we receive the returned goods or evidence that they have been sent back, as applicable.

12. Original delivery charges

Where you validly cancel an eligible online order within the statutory cancellation period, we will refund the standard outbound delivery cost.

Our standard delivery method is Royal Mail Tracked 48, which is free.

If you paid extra for Royal Mail Tracked 24 or Royal Mail Special Delivery, we are not required to refund the additional amount paid above the cost of the standard delivery service.

13. Products excluded from our voluntary day-15-to-day-30 policy

Our additional voluntary returns policy does not cover:

opened or unsealed products;
activated or registered devices;
used products;
products with account or activation locks;
products with missing accessories;
products with damaged or missing packaging;
products with removed or altered serial-number labels;
products showing scratches, marks or physical damage;
products affected by accidental or liquid damage;
products modified or repaired without authorisation; or
products returned more than 30 days after delivery.

These exclusions do not remove your statutory rights where a product is faulty, damaged, incorrect, misdescribed or otherwise fails to meet legal requirements.

14. Return address

All returns must be authorised before being posted.

Send authorised returns to:

A2Z Electronics Manchester Ltd
14 Burnside Drive
Manchester
England
M19 2LU

Include your name, order number and return details inside the parcel.

15. Contact us

For return, cancellation or refund enquiries:

Email: Asad53@MSN.com
Telephone: 07976 929960

Opening hours:
Monday to Sunday
10:00 am to 6:00 pm